Where is my Order?
How can I track my order?
You will receive an email confirming that your order has been shipped, from which you can then track its delivery progress. You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.
If you have chosen our UK Standard delivery option, you can track your package via secured mail until it is with Royal Mail for final delivery. Once your order is with Royal Mail, you should expect to receive it within 3-7 business days.
For all other Standard delivery options, your package will be fully trackable, initially via Trakpak. Then, when your parcel is received by your local postal service, it will be updated with a Local Tracking Number, so you can monitor the progress of your order.
My order has not arrived within the stated delivery time, what should I do?
Our Delivery options are fully tracked (with the exception of UK Standard). If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.
For orders to International destinations that are delayed, please check if your order has been held in customs clearance. You may be required to pay sales tax or customs duty.
For UK Standard orders, please check if Royal Mail have left a 'Something for You' calling card. It is also worth speaking to your local sorting office in case they are holding a package for you.
I haven’t received an order confirmation, was my order successful?
To check if your order was successful, sign in to My Account. Go to 'Order History' to see if the order is listed.
You should receive confirmation of your order by email upon completion. However, there are a number of reasons why you may not have received this:
If you've made a mistake when submitting your email address.
If the email was blocked by your spam filter (check your 'Junk' folder).
If your browser timed-out or the internet dropped at the payment stage.
If you're concerned, please contact our Customer Care team who'll be happy to help you resolve any issues.
How can I cancel, amend or add to my order?
Should you need to make any changes to your order, our team will need to action this before your order is shipped. Please get in touch as soon as possible.
We will do our best to amend your order as requested but, please be aware that we aim to ship orders as swiftly as possible and therefore cannot guarantee your changes will be able to be made.
Please be aware that we are unable to remove an unwanted item, if you wish to amend your billing/delivery details you need to cancel/re-submit your order with the altered information.
I have suffered a reaction to a product, can I send it back?
If a product is defective or you have suffered an adverse reaction, please stop using the product immediately and contact our Customer Care team.
We may ask you to return the product for inspection, and we’ll happily issue a refund for any item that proves faulty. Please be aware that we cannot accept responsibility and may refer you to the manufacture, requesting that you deal with them directly.
We will however do our best to deal with any issues as efficiently as possible. We want you to be happy with your Compris Beauty buys!
Product Advice & Reviews
How can I get beauty advice that addresses my personal needs?
Our team can provide tailored beauty advice. Simply email your query to our Beauty Advice team at firstname.lastname@example.org and we'll happily tackle your beauty bête noire.
How do I post a product review?
If you'd like to review a product, go to the relevant product page and scroll to the 'Add a Review' box beneath the product details.
If you are not logged in to your account you will be prompted to do so, then you can award a star rating and leave any feedback.
Please be aware that reviews are reviewed prior to being made live. We will edit any misuse of language and may modify spelling / grammar where appropriate. Please also note that by leaving a product review you are giving consent for your views to be used by Compris Beauty for marketing purposes.
I can’t access my account, what should I do?
If you're having difficulty signing in to your account, you may have entered your email address and/or password incorrectly. If you have checked this and you still can't log in, please use the forgotten password link to regain access to your account. Should this be unsuccessful, please contact our team who will be happy to help you.
How do I reset my password?
To change your password, use the forgotten password link or contact our team who will be happy to help.